I'm here in Las Vegas at the MIX08 convention through Friday, of course it's exactly this time that Murphy and his damned law have to reaffirm themselves.

My parents are in their 80's (no, I'm still a young buck... long story) but they have Comcast.net high-speed cable internet, and they have Vonage for their phones. So far so good, right?

They don't have cell phones. That's the bad part. So what do you do when you're non-technical and your phones go out? You harass the neighbors to use their phone.

After 3 days my mom finally got a hold of me, yes, I'm a bad son for not calling more often. Phones are down. Help. I headed right over. It just so turns out, their phones are fine, it's their internet that's down (did I mention it was Comcast.net?). Funny, their digital and analog cable TV work just fine.

I called support, they can't ping the modem (it's not a modem, it's a bridge), reset it and still no ping. "We'll have to send out a tech, the next appointment is Tuesday between 8am and noon," no earlier appointments? Because their phone is through Vonage and goes over the internet, so when the internet is down, so is their phone. "Oh no, I'm sorry about that... but no, Tuesday before noon is the soonest we can get someone out there." Fine... we'll be here.

Tuesday noon comes and goes, no Comcast tech... I'm in Las Vegas and they're back in Utah while this is all happening.

Wednesday rolls around (yesterday), still no tech. My mom calls in, "where's the tech"?

The response? "Oh, he called ahead to make sure someone would be there, but no one answered the phone."

-- Silence --

Come on, Comcast! You've got to be kidding me!

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